FAQ
Common questions
Billing, invoicing, refunds, plan differences. If your question isn't here, drop us a line.
Is it free to use?
Core tools — dataset search, queries, aggregation, real-time lookups and exam search — are free: 50 credits per rolling 5 hours, refilling gradually (plus a 500-credit weekly cap). Advanced semantic search and full-document retrieval are reserved for the upcoming Pro tier.
Any limits on Free?
The Free tier gives 50 credits per rolling 5 hours, refilling gradually (plus a 500-credit weekly cap), across the core tools; advanced semantic search and full-document retrieval are part of the upcoming Pro tier.
How do I add credit?
Top-up is coming soon. Meanwhile email support for credit.
Refunds / cancellation?
Unused prepaid balance is fully refundable. Monthly plans cancel at next cycle; current month's charge isn't refunded.
Invoice / Tax ID?
E-invoice supported, B2B with Tax ID available. Sent to your registered email.
What's in Pro?
On-demand new tools (custom joins, custom domains, your-data integration), 99.5% SLA, Slack support channel, enterprise discounts on private sources. Talk to sales.
Didn't find your answer? Email support@twinkleai.tw, or check the technical docs.